How does BestInterest determine if a message is urgent?

BestInterest is designed to help you manage coparenting communication efficiently and on your terms. You can elect to receive batch message notifications daily or weekly. However, certain messages—such as emergencies or last-minute changes to custody exchanges—may need your immediate attention. To ensure that critical information reaches you promptly, our AI-powered system identifies potentially urgent messages and sends them through immediately, bypassing any customized notification settings you may have set.

Here’s how our system detects urgency and what you can expect:

How BestInterest detects urgent messages

Our AI analyzes the content of each message to determine whether it may be urgent. Common scenarios that the system flags as urgent include:

• Last-Minute Exchange Requests: Messages related to immediate schedule changes, such as a request to swap pick-up times or locations, are prioritized to ensure you have enough time to adjust plans if needed.
• Health or Safety Emergencies: Messages containing language related to health concerns, safety issues, or urgent medical needs are detected as high priority.
• Critical Updates on Child’s Well-Being: Notifications about your child’s health, significant emotional changes, or unexpected events that may impact their day-to-day experience are flagged for immediate delivery.

Our primary goal is to help you stay informed about time-sensitive matters as they arise, even if you’ve set notifications to receive messages less frequently. This gives you peace of mind when setting less-frequent notification preferences.

What happens when you get an urgent message

If we detect that a message may be urgent, we will send the notification immediately, bypassing any customized notification settings you may have chosen (e.g., weekly or daily notifications). This ensures that important information gets to you right away, without delay.

We will also add a tag that identifies the message in your message list more clearly.

Examples of urgent vs. non-urgent messages

• Urgent Example: “I need to switch pick-up to 5 pm today instead of 3 pm. Let me know if that’s possible.”
• Non-Urgent Example: “Let’s discuss adjusting our weekly schedule next month.”

By flagging messages with immediate implications, BestInterest aims to help you stay in control of coparenting communication without missing essential updates.

Important reminder: AI can make mistakes

While our AI system is designed to identify urgency, it is not perfect and may occasionally flag non-urgent messages as urgent or miss urgent details. BestInterest’s AI is continually learning, but we recommend that users stay proactive about communication, especially if you expect any time-sensitive updates.

Are you not getting notifications at all? Check out this article.

If you have questions about how we prioritize messages or need assistance with notification settings, our support team is here to help. Thank you for trusting BestInterest to support your coparenting journey!