Introduction
Having trouble receiving messages from your coparent through the BestInterest app? Here are some possible reasons why an SMS might not be delivered and steps you can take to troubleshoot the issue. Ensuring smooth communication is vital in coparenting, and we’re here to help you make sure no message gets missed.
Check the Destination Number
First and foremost, confirm that the message was sent to the correct number provided to you by BestInterest. It’s easy to make a typo or mix up numbers. Your coparent can verify the number they are sending messages to by following these steps in the BestInterest app:
- Go to Settings.
- Tap on Coparent Phone Number.
This section will display the correct number associated with your account, which should be used for sending messages.
Check Your Coparent’s Number
The phone number you entered for your coparent in the app must be correct. Please check it by going to:
- Go to Settings.
- Tap on Coparent Profile.
- Check to make sure the phone number you entered matches your coparent’s phone number
Allow Sufficient Time for Delivery
SMS delivery is usually quick, but occasionally, it might take a little longer. We recommend waiting at least 5 minutes for the message to arrive. Network delays, especially during peak times, can cause short delays in message delivery.
Check for Network Issues
Sometimes, messages might not be delivered due to network issues either on the sender’s or the receiver’s end. It’s a good idea to check if there are any known service outages reported by your mobile carrier or if there are signal issues in your area.
Ensure the App is Updated
Using an outdated version of the BestInterest app can sometimes cause issues with receiving messages. Make sure that both you and your coparent are using the latest version of the app (if you are both using the app). Updates often include bug fixes and improvements that could resolve messaging problems.
Review Message Filtering Settings
BestInterest has features designed to filter out unnecessary or potentially harmful messages to keep communication healthy and focused on child-related matters. However, the app will still show you when a message has been received, even if there was no child-focused content.
Restart Your Device
If messages are still not coming through, a simple restart of your device can help. This can reset your network connection and clear up any minor software glitches that may be affecting message delivery.
Contact Support
If you’ve tried all the above steps and still aren’t receiving messages, our support team is here to help. You can reach out and we will assist you in troubleshooting the issue further.
Conclusion
We understand the importance of every message when it comes to managing coparenting responsibilities smoothly. By following these troubleshooting steps, you can help ensure that communication through BestInterest remains reliable and effective. If you continue to experience issues, don’t hesitate to contact our support team for further assistance.