Why am I not receiving notifications of new messages?

If you’re not receiving notifications from the BestInterest app, there are a few steps you can take to troubleshoot the issue:

  1. Check Notification Settings in the App:
    • Open the BestInterest app and go to Settings.
    • Tap Message Notifications.
    • Make sure notifications are turned on and that you’ve set the preferred frequency for receiving them (daily, weekly, etc.).
    • Try turning the Send alerts by push notification option off and then on again
    • Check the Devices list to make sure your device is listed and isn’t disabled.
  2. Check Device Notification Settings:
    • Ensure that notifications for BestInterest are allowed on your phone.
      • iPhone (iOS):
        • Go to Settings > Notifications > BestInterest.
        • Toggle Allow Notifications on and ensure that the alert styles (banners, sounds, etc.) are set to your preference.
      • Android:
        • Go to Settings > Apps & Notifications > BestInterest > Notifications.
        • Make sure notifications are turned on, and adjust any sound or visual alert preferences.
  3. Check Do Not Disturb Mode: Ensure that Do Not Disturb mode isn’t turned on, which could silence your notifications. On both iOS and Android, Do Not Disturb can be toggled in your Settings.
  4. Update the BestInterest App: Make sure you’re using the latest version of the BestInterest app. Check the App Store or Google Play Store for updates and install the latest version if available.
  5. Restart Your Device: Sometimes a simple restart of your phone can resolve notification issues. Try turning your device off and on again.
  6. Check Network Connectivity: Ensure you have a stable internet connection (WiFi or mobile data) as this can impact your ability to receive notifications in real time.

If you’ve tried all of these steps and still aren’t receiving notifications, you can contact BestInterest support for further assistance.

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