Why can’t I log in?

The good news is that most login issues are easy to resolve, and they’re usually related to cached data or a mismatch in how you originally signed up.

This guide walks you through the most effective steps to get you back in quickly and calmly.

Common Reasons Login Issues Happen

Login problems typically fall into a few predictable categories:

• Cached or corrupted app data
• An outdated app version
• Using a different login method than the one you originally signed up with
• Temporary device or network glitches

Let’s walk through the fixes in order of what works most often.

Step 1: Uninstall and Reinstall the App

This is the single most effective fix.

Over time, apps can store outdated or corrupted data that interferes with login sessions. Reinstalling clears that data and gives you a clean start.

What to do:

1. Delete (uninstall) the app from your phone
2. Restart your phone (optional, but helpful)
3. Reinstall the app from the App Store or Google Play
4. Open the app and try logging in again

Many users find this alone resolves the issue.

Step 2: Make Sure You’re Using the Same Login Method as Before

This step is critical and often overlooked.

If you originally signed up using one method, you must use that same method every time you log in.

For example:

• If you signed up with Google, you must tap Continue with Google
• If you signed up with Apple, you must tap Continue with Apple
• If you signed up with email, you must use the same email address

Using a different method can accidentally create a new account, making it look like your original account is missing.

Tip:

If you’re unsure which method you used, think back to whether you tapped a button (Google or Apple) or typed in your email and password during signup.

Step 3: Check for App Updates

Running an outdated version of the app can sometimes interfere with authentication.

• Open your app store
• Search for the app
• Install any available updates

Then try logging in again.

Step 4: Double-Check Your Email Address

If you use email login:

• Make sure there are no typos
• Check that you’re using the same email you originally registered with
• Watch for autofill mistakes, especially on mobile keyboards

Even a small difference (like a missing dot or extra space) can block access.

Still Stuck? Let us know

If none of the steps above resolve the issue, it doesn’t mean you did anything wrong. Authentication issues can happen for a variety of technical reasons, and they’re usually fixable with a little help.

Reach out to support and let them know:

• Your device type (iPhone or Android)
• The login method you believe you used
• What you’ve already tried