Why am I not receiving notifications of new messages?

If you are missing BestInterest notifications, check the app and phone settings in this order.

Check BestInterest notification settings

1. Open Settings > Message Notifications.
2. Make sure Push Notifications is on.
3. Under Smart Silence, check the frequency. Hourly, Daily, Weekly, and Urgent Only hold back instant alerts. Choose Instant if you want every message right away.
4. If needed, turn Push Notifications off and on again.

Check push delivery

Scroll to Push Delivery. Your phone should appear under Push notification devices as Connected.

• If it says Notifications off, tap Turn On.
• If it says This device needs attention, tap Repair.
• Tap System Notification Settings to open your phone’s BestInterest notification controls.
• Tap Recent Notifications to check what BestInterest last sent.

Check your phone

• iPhone: Open the iPhone Settings app, then Notifications > BestInterest, and turn Allow Notifications on.
• Android: Open Android Settings, then Apps > BestInterest > Notifications, and turn notifications on. Menu names vary by device.
• Check Focus, Do Not Disturb, or battery-saving modes that may silence or delay alerts.
• Install the latest BestInterest update, restart your phone, and confirm that Wi-Fi or mobile data is working.

If notifications still do not arrive, contact BestInterest support and include your device type, operating-system version, app version, and the approximate time of a missing notification.