Support FAQ

Yes, the BestInterest app saves the original texts your ex sends, even if they’re filtered. You can view the complete, unfiltered message if needed, and these original texts are securely stored for reference or documentation purposes. This ensures you have a full record, which can help track communication patterns or provide required documentation.

If you would like instructions on how to find this original message, please read our guide on finding original messages.

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Yes, BestInterest is specifically designed to help co-parents navigate high-conflict or challenging relationships, including those involving emotional abuse. The app’s features can provide significant support in these situations:

1. Filtered Messaging

BestInterest’ uses AI’s Message Shield to filter and neutralize harmful language, ensuring you only see messages that are child-focused and constructive. If your co-parent sends hurtful messages, the app will filter out unnecessary content, helping to reduce emotional distress and keep communication respectful.

2. Message Review & Coparent Coach

With the Coparent Coach feature, you’ll receive guidance on how to respond in ways that avoid escalation. The app also reviews your outgoing messages, offering suggestions to keep communication calm and focused on your child’s needs.

3. Documentation for Accountability

BestInterest securely saves all communication, making it easy to generate Verified Reports if needed. This documentation can be valuable for showing patterns of behavior if legal action becomes necessary.

4. Controlled Notifications

Set boundaries on when and how often you receive messages, with immediate alerts for true emergencies. This control helps you manage communication on your terms, reducing the stress of constant notifications.

BestInterest offers tools that can support you in setting healthy boundaries, maintaining calm communication, and protecting your peace.

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Yes and no.

When a coparent who is not a BestInterest user sends you a reaction—like “liking” your message—we do display and notify you of that reaction in your message list. But BestInterest does not support sending reactions (sometimes called “tapbacks”). Here’s why:

1. Reactions aren’t reliable across platforms. Each phone or app handles reactions differently. Some coparents might see “So-and-so liked your message”, others see just a 👍, and sometimes the reaction doesn’t appear at all. It’s not a dependable form of communication.
2. Reactions don’t translate well to court. Family courts rely on written communication. A reaction like a heart or thumbs up can be ambiguous. Did they agree with you? Did they just want to acknowledge the message? A clear “Yes” or “Okay” will always carry more weight than an emoji.
3. They can fuel unnecessary conflict. In high-conflict coparenting, even small gestures can be misinterpreted. A “laugh” reaction might be taken as sarcasm. A “thumbs down” could escalate tension. BestInterest focuses on reducing conflict, not adding fuel to it.
4. They can create confusion. It’s far too easy to send the “wrong” reaction by accident. One slip of the finger can change a neutral communication into an offensive one, causing conflict where there doesn’t need to be any.
5. Our priority is clarity and documentation. Every message in BestInterest is designed to be clear, court-ready, and unambiguous. Written responses ensure that your communication is both understandable to your coparent and easy to present in legal or professional settings.

Bottom line: BestInterest shows you reactions sent from outside platforms so you don’t miss anything—but we don’t support sending reactions. Instead, we encourage short, clear written replies that keep your communication reliable, court-appropriate, and focused on your child.

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Yes! One of the unique features of BestInterest is that it works independently of your coparent’s participation. Your messages will appear as standard SMS texts on their end, and they won’t know you’re using an app unless you choose to tell them. This allows you to benefit from our AI-powered features even if your coparent is not using BestInterest.

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By default, we notify you when a new message has come through from your coparent with a generic message. If you would like to instead see the filtered message from your coparent in the notification, you can enable this feature in notification settings:

1. Open the BestInterest app.
2. Tap the Settings icon at the bottom of the screen.
3. Tap “Message Notifications”.
4. Tap to enable “Show filtered message in alert”.
   • If you don’t see this option, make sure that Notifications are enabled and that your notifications are set to arrive “Immediately” instead of “Weekly” or “Daily”.

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With BestInterest’s Coparent Journal and uneditable message history, you have a clear, time-stamped record of all interactions. This can help counter gaslighting by allowing you to review and present an accurate record of events, if needed. While our system cannot always detect when someone is lying, we can point out when your coparent is using manipulative language.

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Yes, the BestInterest app fully supports multiple children. Whether you are managing schedules, communication, or responsibilities for one child or several, the app is designed to help you stay organized and maintain a healthy coparenting environment for each of your children.

We will use the information you provide to us to better customize the filtering and coaching that you receive about your family.

With BestInterest, you can:

• Add multiple children to your profile and track all relevant information, ensuring that important details for each child are easily accessible.

• Customize communication with your coparent regarding each child, making it easier to keep conversations focused and organized, even when discussing different children.

• Document interactions and events separately for each child using the Coparent Journal, so you have a clear record of important milestones, conversations, and schedules.

The app helps streamline communication and organization for coparents with more than one child, ensuring that you can focus on what matters most—your children’s well-being.

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Currently, BestInterest is designed for co-parents who share parenting responsibilities with one other person.

If you have multiple children with different co-parents, you can create separate BestInterest accounts and use Collaborative Mode with each co-parent. However, Solo Mode isn’t currently supported for multiple co-parenting relationships.

We know this setup doesn’t meet everyone’s needs just yet — and we’re actively exploring ways to support more complex family dynamics in future updates. If this limitation is impacting your experience, we’d love to hear from you. Please reach out and let us know how this feature could support your co-parenting journey.

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If you decide that BestInterest is no longer needed, canceling your subscription is simple and can be done directly through your device. Depending on where you purchased your subscription, you must go through your provider to cancel - we do not have the ability to cancel subscriptions for you.

Here are the steps to cancel your subscription:

For iOS (Apple) Users:

• Open the Settings app on your device.
• Tap your name, then select Subscriptions.
• Find BestInterest in your list of subscriptions.
• Tap Cancel Subscription and confirm when prompted.

For Android (Google Play) Users:

• Open the Google Play Store on your device.
• Tap on Menu > Subscriptions.
• Select BestInterest from your list of active subscriptions.
• Tap Cancel Subscription and confirm your choice.

Canceling stops the next renewal. It does not delete your BestInterest account or automatically refund a previous charge. For trial, expiration, restoration, and refund details, see How do free trials, upgrades, cancellations, and plan expiration work? and How do refunds, purchase restoration, and billing problems work?.

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We use your phone number to ensure that messages from your coparent get to you properly. If you enter an incorrect number, you may not be able to link your coparent account or receive messages from them.

To change your phone number for messaging purposes, simply go to Settings > Personal Profile. You can edit your number on this page.

If you’d like to change the phone number you use to sign in, please contact our support team so we can update it for you.

What if I cannot update my phone number in the app?

Sometimes updating your phone number in the app will not work. Typically this is because another account has been registered with that same phone number. In this case, please confirm that you did not accidentally set up two accounts in our system. If you need help, please contact our support team so we can investigate.

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When you remove your BestInterest account, ALL app data about you will be removed from our servers immediately, including:

• Your name and profile information
• Your password and phone number
• Any information you added about yourself, coparent, or your family members including phone numbers and emails
• Your list of support team members like therapist, coach, and attorney.
• Your entire chat history with your coparent
• Any verified message reports you generated

Items that will NOT be deleted include:

• Any anonymized app or website usage data
• Any customer service messages or emails you sent us
• If your coparent is ALSO a user, they will retain their copy of your messages. They will need to delete their account as well for their copy to be deleted.
• If your support team also have accounts with us, they will still retain their accounts.
• Your subscription through the Google Play Store or the Apple App Store. You must cancel that subscription separately.

If you come back to the BestInterest app, you will need to input this information again to resume using the service, but your phone number and email address will not be locked out from creating a new account.

Steps to Delete Your Account

The easiest and quickest way to delete your account is right from the app itself. To delete your account, please follow these steps:

1. Open the BestInterest app on your phone.
2. Tap “Settings” or your profile name from the home screen.
3. Tap “Delete My Account”
4. Follow the instructions, which will confirm your account and then allow you to delete your entire account.

If you do not have access to your app or would prefer to have your account removed manually, please fill out this form.

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With Boundary Line in Solo Mode, you can communicate with your coparent without them needing to use the app. All you need to do is ask your coparent to change the phone number they use to reach you.

However, if your coparent is interested in using the app with you, we offer Collaborative Mode, where you both use the app. Simply follow these steps to enable it:

1. Go to Settings > Coparent Connection
2. Tap “Switch to Collaborative Mode” if you see that button.
3. Tap to get your invite code
4. Send your unique invite code to your coparent.
5. Your coparent should then download the app, and enter the code either during setup, or by going to Settings > Coparent Connection.
6. Once those steps are completed, your accounts are connected!

Your coparent can start with the free plan; they do not need a paid subscription to connect with you. See plans and pricing for current feature availability.

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Registering with the BestInterest co-parenting app is simple and quick, designed to get you started with effective communication and tools right away. Here’s how:

1. Download the App

Head to the App Store (iOS) or Google Play Store (Android) and search for BestInterest Coparent App. Download and open the app.

2. Create Your Account

Once you open the app, tap on Sign Up to start creating your account. You’ll need to provide some basic details, like your name, email address, and a secure password.

3. Set Up Your Profile

After registering, follow the prompts to complete your profile. You’ll have the option to add details about your co-parent and children to personalize your experience and ensure smooth communication.

4. Invite Your Co-Parent (optional)

You can choose to invite your co-parent to join the app as well. This allows you to coordinate directly through the app, without needing to rely on SMS.

5. Start Using BestInterest

Once registered, you’re ready to explore the app’s features, like the Coparent Coach, Messaging Tools, Coparent Journal, Parenting Calendar, Shared Expenses, and Video Calling.

If you need help at any point, our support team is available through the app or on our website. Enjoy the peace of mind that comes with using the first AI-powered app designed for co-parenting!

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BestInterest uses AI to filter out emotionally charged or negative language from messages before you see them. It also provides real-time coaching on your replies, helping you craft constructive, child-focused responses. By focusing communication on what’s important, BestInterest minimizes the chances for escalation.

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All messages sent through BestInterest are encrypted, ensuring that your communication remains private and secure. We use industry-standard data protection protocols, similar to your bank, so only you and any professionals you authorize have access to your interactions.

How does BestInterest protect my messages?

1. Encrypted in Transit: All messages sent through BestInterest are encrypted using Transport Layer Security (TLS). This ensures that your data is protected from interception while being transmitted between devices and our servers.
2. Secure Storage: Messages are stored in a secure database, protected by advanced encryption protocols. This means your communication history remains private and is accessible only to you and your co-parent through your accounts.

Why does BestInterest prioritize message security?

Maintaining the confidentiality and integrity of your messages is critical for fostering trust and ensuring your communication is a reliable record for legal and personal purposes. By encrypting messages and securely storing them, we protect your data from unauthorized access or tampering.

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Yes, the BestInterest app is available on the web! You can access all of our features directly from your computer or tablet browser by visiting app.bestinterest.app.

In addition to the web version, you can also easily access and use the app on your iPhone by downloading it from the App Store, or on your Android device through the Google Play Store.

This ensures you can manage your co-parenting responsibilities and use all of BestInterest’s features wherever it is most convenient for you—whether that’s on your desktop at work, or right from your smartphone, anytime, anywhere.

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Q: Does my coparent need to use Solo Mode or use the BestInterest app?

No. Solo Mode lets you use BestInterest privately without your coparent joining. If you add Boundary Line, their texts can flow through Message Shield and your replies can use Tone Guardian.

Q: What happens if my co-parent tries to call my Boundary Line number?

With Boundary Line in Solo Mode, your BestInterest number can be used for text messaging or phone calls. Learn more about our calling features.

Q: Will my coparent know I am using BestInterest?

No, unless you tell them that you are using BestInterest, there is no way to discover that you are using it.

Q: How do I switch between Solo and Collaborative Mode?

Open Settings > Coparent Connection. See How do I switch between Solo and Collaborative Mode? for the steps and what changes to your coparent connection.

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No, with BestInterest, you don’t have to engage with harmful or emotionally charged messages right away—or at all. When your coparent sends a text that isn’t child-focused or contains negativity, the app’s AI-powered messaging system filters out the unnecessary content, showing you only the parts that are relevant to your child’s needs.

If a message is filtered, you’ll see a note indicating that there’s “more to the message.” You can choose to view the full text later when you feel ready, or you can skip it entirely. You also have the option to forward the original message directly to your therapist, coach, or attorney—without needing to see it yourself—so you can get support without engaging with the negativity.

BestInterest helps protect your peace of mind by allowing you to stay focused on productive, child-centered communication.

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A system message is a message generated by the BestInterest system, not your coparent. It will appear in a different color in your message list.

Some system messages you might see include:

• Missed, placed, or completed calls
• Service announcements

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At BestInterest, we understand how sensitive co-parenting situations can be — and how important it is to feel safe and in control of your information.

Here’s how we handle the details you provide in the app:

What Is Not Shared With Your Coparent

The following information is never shared with your coparent:

• Any notes you enter in your private journal
• Your support requests or messages with the BestInterest team
• Any flags or tags you set for inappropriate or concerning messages
• Any messages exchanged with the AI Coparent Coach
• Any revisions or drafts you make prior to sending the final version of your message
• Private events on your Parenting Calendar not shared with your coparent
• Your notification schedule or how often you elect to be notified of new messages
• Your personal profile information, email address, birthday.

This information is used only to help you — not your coparent.

What Can Be Viewed By Your Coparent

BestInterest is designed for transparency and legal readiness. Messages that you send through the messaging feature can be seen by your coparent, just like a typical messaging app.

You should also know:

• Only messages you choose to send will be visible to your coparent
• We never send anything automatically on your behalf
• If you’re writing a message for review, it won’t be shared until you choose to send it
• You can always view and edit your messages before they’re sent

Other information that is shared with your coparent when your accounts are linked in Collaborative Mode:

• Family and custody context you provide for the AI Coach such as the information in Family Profile
• Events you agree to share on the shared Parenting Calendar
• Tasks that you create or share on the Tasks & Todos screen
• Expenses that you submit for reimbursement
• The timestamp when you read messages they’ve sent you
• Your first and last name is shared to ensure proper account linking

Using the AI Coach

When you use the AI Coach, it may use your shared custody information, past message history, and your profile to help generate better, more relevant message suggestions — for example, understanding if you’re in a high-conflict situation or managing transitions between two households. This context is for your benefit only and is never shared with your coparent.

Protect Your Peace

Ready to disengage from the drama? Try BestInterest to handle your coparenting communication safely.

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A coparent phone number is only required if you want to use Boundary Line in Solo Mode. We support phone numbers in the United States, Canada, Australia, United Kingdom, and many more. For countries we do not support, consider using Collaborative Mode, which has global support.

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For many of our customers, it’s hard to get their co-parent to agree to anything — let alone using an app together to reduce conflict. That’s why we developed Boundary Line for parents using Solo Mode.

With Solo Mode, you use BestInterest by yourself. Boundary Line adds SMS communication: when you send a message to your co-parent, we deliver it to them as a text. They won’t know you’re using an app unless you choose to tell them.

To make this possible, BestInterest assigns you a new dedicated phone number — one your co-parent can use to text you. You simply tell them you have a new number where they can reach you. This keeps all communication flowing through the app, where it can be organized, documented, and protected by our AI filter.

We will never message your co-parent without your knowledge.
Entering their number does not alert or notify them in any way. You stay in full control of when and how communication begins.

Even if you’re not ready to message yet, saving your co-parent’s number helps us prepare your account in case you decide to start later.

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No, BestInterest will never send messages on your behalf. While the app provides AI-powered suggestions and feedback to help you craft thoughtful, child-focused responses, you are always in control of what gets sent.

Here’s how it works:

• When you compose a message, BestInterest’s Tone Guardian may suggest ways to improve the tone or clarity to ensure your communication stays constructive and avoids conflict. However, you are the one who reviews and ultimately decides whether to send the message.
• If Message Shield filters an inappropriate message from your coparent, BestInterest will show you the important, child-centered content. You can still view the original message if you choose, but nothing will be forwarded or sent automatically.

BestInterest is designed to give you tools to manage coparenting communication effectively, but you maintain full control over what is shared.

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If you coparent is also using BestInterest, your messages will be delivered directly to your app. If they are not, but you have given them your new phone number, their messages will come through the app as well. You will not receive duplicate notifications on your regular SMS messaging app unless your coparent is not using the BestInterest app and is still sending messages via SMS to your old number.

If you want to ensure that all messages from your coparent are handled solely through BestInterest, you can follow these steps:

• Give your coparent your new BestInterest phone number and if you like, block them on your regular number.

• Or, ask your coparent to use the BestInterest app as well, so all communication remains within the app.

• If your coparent is not using the app and still sending messages through SMS, you can use BestInterest to handle those messages by forwarding them into the app for record-keeping and filtering using the Coparent Coach.

BestInterest helps you streamline communication by keeping everything centralized within the app, allowing you to manage all coparenting conversations more easily and effectively.

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No. When you send a message through the BestInterest app, and your coparent is not a user of BestInterest, they will receive your just like a regular SMS message. There is no branding or indication that the message was sent from an app. They will not know it is being sent by you using an app.

When they reply, their message will be processed by BestInterest and displayed in the app.

Your ex will not know it was sent through BestInterest unless you choose to tell them. This allows you to manage your communication in a more organized and child-focused way, while ensuring that your coparent continues to receive messages in a familiar format.

If your coparent decides to join BestInterest, both of you can communicate directly within the app in Collaborative Mode, but until then, it will look like a regular SMS on their end.

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