Manage Your Professionals Team And Professional Portal Access
Add a professional, choose which records they can see, accept portal invitations, change permissions, review access history, or revoke access.
Troubleshooting
Support CenterFind the problem you are seeing, then follow the focused checks in that guide.
Professional Portal
How Do Professional Portal Invitations And Client Access Work?
Invite a client, accept a client's invitation, and understand how each client controls Professional Portal access.
How Do Professional Portal Reports And Downloads Work?
Generate verified reports, print calendar agendas, download approved files, and understand report limits and expiration.
Getting Started
App Won't Open, Appears Offline, Or Is Not Syncing
Fix a stuck startup screen, connection error, or delayed BestInterest update without risking duplicate records or the wrong account.
Account & Sign-in
Account Recovery, Verification Codes, And Sign-In Errors
Recover access when a password reset email is missing, an SMS code fails, or Apple or Google sign-in does not complete.
Why Did Signing In Create A New Or Empty Account?
A different Apple, Google, phone, or email sign-in method can open a separate BestInterest account. Learn how to return to the original account safely.
I Logged In, But My Account Or Messages Are Missing
If BestInterest opens an empty account or your messages are missing, confirm that you used the same Apple, Google, phone, or email sign-in method as before.
Why Can't I Log In?
Fix common BestInterest login problems by checking your original sign-in method, app version, email address, and device state.
How Do I Change My Phone Number?
Update your messaging number in Personal Profile, or change a phone number used for sign-in under Password & Security.
Coparent Connection
Why Isn't My Coparent Invite Code Working?
Troubleshoot a BestInterest coparent invite code that cannot be generated, is rejected, or does not connect two accounts.
Why Does BestInterest Say My Coparent's Number Is Already Used?
Learn why BestInterest shows Number Already In Use and how to continue safely in Solo or Collaborative Mode.
Messaging & Notifications
Message Shield For Email: Setup And Troubleshooting
Set up a private forwarding address, verify manual forwarding, and troubleshoot email imports without contacting your coparent.
Why Wasn't A Message Delivered?
Troubleshoot BestInterest messages that are delayed, failed, undelivered, or sent through the wrong account or phone number.
What Do Sending, Failed, And Undelivered Mean?
Understand the Sending, Sent, Delivered, Read, Failed, and Undelivered statuses shown under messages you send in BestInterest.
Why Can't I Attach Or Send Photos?
If BestInterest cannot attach or send a photo, check the app's photo permission and your device settings.
Why Am I Not Receiving Notifications Of New Messages?
If you're missing notifications from the BestInterest app, follow these troubleshooting tips to ensure you stay updated on important information.
Calls
Can I Call 911 Or Emergency Services With BestInterest?
BestInterest calls and Boundary Line numbers do not connect to 911 or other emergency services.
Why Can't I Start Or Join A Call?
Troubleshoot BestInterest calls by checking camera and microphone permissions, calling boundaries, plan limits, and connectivity.
Calendar, Tasks & Expenses
Receipt Scanning And Upload Troubleshooting
Fix receipt camera, gallery, upload, and readability problems when adding proof to an expense.
Request And Manage Parenting Schedule Changes
Request a one-time or weekly parenting-time change, respond to your coparent, track its status, withdraw a request, or remove an approved change.
Reports, Exports & Records
Why Can't I Upload A Photo, Document, Or Parenting Plan?
Fix BestInterest uploads that fail because of permissions, an unsupported file, a network interruption, or a file that cannot be read.
Why Did My Report Or Export Fail Or Remain Pending?
Troubleshoot a BestInterest PDF report or CSV export that shows Generating, Failed, Download failed, or contains no records.
Billing & Plans
How Do Refunds, Purchase Restoration, And Billing Problems Work?
Find the right place to request a refund, restore a BestInterest purchase, update payment details, or resolve an app-store or web billing problem.
Why Isn't My Subscription Or Upgrade Showing?
Restore a BestInterest purchase or refresh an Apple, Google Play, or web upgrade that is not appearing in the app.