BestInterest Support & Help Center

Welcome to the official BestInterest Help Center. Whether you are just getting started with your account, looking to export your records for court, or troubleshooting a technical issue, you are in the right place.

Our goal is to ensure your app experience is as smooth as possible so you can focus on what matters most: your children. Use the search bar below to find specific guides, or browse our most popular topics to master the tools that protect your peace.

Mastering Your Co-Parenting Tools

Getting Started & Account Setup 

New to BestInterest? We recommend starting with our Setup Guide. Learn how to invite your co-parent (or set up Solo Mode if they refuse to join), customize your notification settings, and secure your account with biometric login. A proper setup is the foundation for a conflict-free experience.

Using the Message Shield™ & Tone Guardian™ 

Our flagship AI features are designed to keep communication civil.

  • Tone Guardian acts as your personal coach, flagging emotionally charged words in your drafts before you hit send.
  • Message Shield filters incoming toxicity, allowing you to see the logistical information you need without the emotional spikes you don’t. Check the “Features” section above for step-by-step tutorials on adjusting sensitivity levels.

Exporting Records for Court & Mediation 

Documentation is power. If you are preparing for a hearing or meeting with a Guardian ad Litem, you need clear, admissible records. Our guides explain how to generate PDF Reports of your communication history, custody journal, and completed tasks. These reports are unalterable and timestamped, providing the objective truth your legal team needs.

Troubleshooting & Billing 

Encountering a glitch? Most common issues—like notification delays or subscription updates—can be resolved quickly with our self-serve guides. If you are changing devices or need to update your payment method, visit the Account Management section for instant instructions.

Still need assistance?

If you can’t find the answer in our Knowledge Base, our support team is ready to help:

Contact Support