Terms of Service

Effective Date: July 17, 2026

Last Updated: July 17, 2026

Terms Version: 2026-07-17

Prior version: June 15, 2024 Terms of Service.

These Terms of Service (“Terms”) are a binding agreement between you and BestInterest, Inc. (“BestInterest,” “we,” “us,” or “our”). They govern your access to and use of the BestInterest mobile applications, websites, communications tools, reports, and related services (collectively, the “Service”).

Please read these Terms carefully. By selecting the checkbox or button that states you agree to these Terms, creating an account after being presented with these Terms, or accepting an updated version in the Service, you agree to be bound by them. Our Privacy Policy explains how we handle personal information. You acknowledge that you have had an opportunity to review the Privacy Policy, but it is not part of these Terms unless applicable law provides otherwise. If you do not agree, do not create an account or use the Service.

1. Eligibility and Authority

You must be at least eighteen (18) years old and legally able to enter into a contract to use the Service. The Service is intended for adult parents, guardians, and other authorized adults; it is not directed to children.

You may provide information about a child, co-parent, family member, service provider, or other person only if you have the legal right and authority to do so. You are responsible for complying with applicable parenting plans, custody orders, protective orders, communication restrictions, and other legal obligations. BestInterest does not determine whether you have custody, decision-making authority, or permission to contact another person.

2. The Service Is Not Professional or Emergency Advice

BestInterest provides communication, organization, documentation, calling, reporting, and educational tools. BestInterest is not a law firm, health care provider, therapist, mediator, financial adviser, emergency service, or court. The Service does not provide legal, medical, mental health, financial, or other professional advice and does not create a professional-client relationship.

The Service is not a substitute for independent professional judgment. Courts and other recipients decide whether to consider or admit records or reports; we do not guarantee any legal outcome or admissibility. If you believe anyone is in immediate danger, contact 911 or the appropriate local emergency service. Do not rely on BestInterest to monitor communications or contact emergency responders.

3. Accounts and Security

You must provide accurate, current information and keep it updated. You are responsible for safeguarding your credentials and devices and for activity under your account. Do not share authentication codes or allow another person to impersonate you. Notify us promptly atsupport@bestinterest.app if you suspect unauthorized access.

Each person must use their own account unless the Service expressly supports another arrangement. You may not transfer, sell, or rent your account. We may require identity, contact, or account verification to protect users and the Service.

4. Communications and Marketing Choices

We may send transactional or service communications needed to operate your account, such as authentication messages, security alerts, co-parenting notifications, receipts, subscription notices, and material Terms updates. Creating an account does not by itself enroll you in optional promotional email or text messages. Where required, we will request separate consent for marketing communications. You may opt out of marketing messages through the instructions in the message, but you may continue to receive necessary service communications.

If you invite or communicate with another person through the Service, you represent that you are permitted to provide their contact information and initiate the communication. You may not use the Service to send unlawful, deceptive, threatening, or unwanted communications.

5. Subscriptions, Trials, Billing, and Cancellation

Some features require a paid subscription. The price, billing period, trial terms, included features, and any other material purchase terms will be shown before you subscribe. Unless the offer states otherwise, subscriptions automatically renew for the same billing period until canceled. Your payment method will be charged at the price disclosed at purchase, subject to any advance notice of a price change required by law or the applicable app store.

Mobile subscriptions are purchased and administered through the Apple App Store or Google Play. RevenueCat helps us validate and administer app-store entitlements but does not replace the store as your seller or billing provider. The applicable store’s payment, renewal, cancellation, and refund rules also apply. Taxes may be charged where required.

A trial converts to a paid, automatically renewing subscription when the disclosed trial period ends unless you cancel before the deadline shown in the offer or required by the applicable store. Eligibility for a trial may be limited. Cancel through your Apple App Store or Google Play subscription settings. Deleting the app, deleting your BestInterest account, or disconnecting from a co-parent does not cancel an app-store subscription. Cancellation normally takes effect at the end of the current paid period, and access continues until then unless the store states otherwise.

Refund requests are governed by the platform through which you purchased the subscription and applicable law. BestInterest cannot issue a refund for a transaction controlled by an app store. We may change available plans, features, or prices prospectively. We will provide any notice and obtain any consent required for an automatic-renewal change.

6. Your Content and Coparenting Records

“User Content” means information or material you submit to the Service, including messages, journal entries, files, photos, recordings, call information, calendars, tasks, expenses, parenting-plan information, feedback, and information about family members. You retain your ownership rights in User Content.

You grant BestInterest a limited, non-exclusive, worldwide license to host, store, reproduce, transmit, format, analyze, and otherwise process User Content only as reasonably necessary to provide, secure, support, and improve the Service; comply with your instructions; enforce these Terms; and comply with law. This license does not permit us to publicly display private coparenting content, use it in advertising, or commercialize it for an unrelated purpose. The license ends when the content is deleted from our active systems, subject to shared records, backups, fraud and security needs, legal holds, and other retention described in the Privacy Policy.

Some User Content is private to you, while other content is shared with a connected co-parent or a person you direct us to share it with. Shared messages and records may remain available to another participant after you disconnect or delete your account, because their copy and the integrity of a shared record may be independent of your account. You are responsible for reviewing sharing indicators and feature descriptions before submitting content. Export available records before deleting your account if you want to retain a copy.

You represent that you have the rights needed to submit User Content and that doing so will not violate law, a court order, another person’s privacy or intellectual-property rights, or these Terms. We do not claim ownership of your private coparenting records.

7. AI-Assisted Features

The Service may use automated or artificial-intelligence systems to review, filter, classify, summarize, suggest, rewrite, or help generate content. These features may produce incomplete, inaccurate, biased, or inappropriate results. Always review an AI-assisted result before sending it or relying on it. You remain responsible for your communications, decisions, and use of any output.

AI-assisted output is not legal, medical, mental health, financial, or other professional advice and should not be used for emergencies or as the sole basis for a high-impact decision about a child or another person. You may use output from the Service for your personal use, subject to these Terms and third-party rights, but similar output may be generated for others and output may not be unique or protectable.

BestInterest and its service providers may process the inputs and context you choose to provide, and resulting outputs, to deliver, secure, troubleshoot, and improve the requested feature as described in the Privacy Policy. We do not use private coparenting content to train general-purpose AI models for advertising or sale to third parties. If our model-training practices change in a way that materially expands the use of private content, we will first update our disclosures and obtain any consent required by law.

8. Calls, Recording, and Transcription

Calling features may route calls through third-party communications providers. Availability, audio quality, delivery, transcription, and record completeness are not guaranteed. BestInterest is not a telephone carrier or emergency calling service, and calling features must not be used to contact 911 or other emergency services.

Recording and transcription laws vary by location and may require every participant’s prior consent. Before enabling call recording, you must accept the separate in-product recording consent and obtain all legally required permissions from every participant. You are solely responsible for the legality of initiating, recording, downloading, exporting, or sharing a call or transcript. A feature prompt, tone, or notice from BestInterest does not replace your legal duties.

Recordings and transcripts may be processed by communications, storage, and transcription providers and retained, exported, shared, deleted, or preserved under the feature settings, Privacy Policy, legal process, and applicable retention rules. We do not guarantee that a recording or transcript is accurate, complete, legally admissible, or immune from a valid subpoena, court order, or preservation request.

9. Acceptable Use

You may not use the Service to:

violate law, a court order, another person’s rights, or these Terms;
harass, stalk, threaten, exploit, impersonate, defraud, or endanger another person;
upload malware, interfere with security or operation, bypass access controls, probe for vulnerabilities, or overload the Service;
scrape, reverse engineer, copy, resell, or use automated means to access the Service except as permitted by law or our written authorization;
access another person’s account or private content without authorization;
submit content that is unlawful, defamatory, infringing, fraudulent, sexually exploitative, or otherwise harmful; or
manipulate ratings or reviews through fraud, impersonation, undisclosed incentives, or coordinated inauthentic activity.

Nothing in these Terms prohibits an honest review, a truthful statement about your experience, a report to a regulator or law-enforcement agency, or other conduct protected by the Consumer Review Fairness Act or applicable law.

10. BestInterest Intellectual Property and App License

The Service, excluding User Content, is owned by BestInterest and its licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the app and access the Service for lawful personal use.

You may not remove proprietary notices, copy or create derivative works from the Service, or use our trademarks without permission. If you voluntarily provide product feedback, you grant us a perpetual, worldwide, royalty-free right to use that feedback without identifying you or disclosing your private coparenting content.

11. Privacy

Our Privacy Policy describes the categories of information we collect, how we use and disclose it, retention, security, international processing, and privacy rights. Feature-specific notices or consents may also apply. If these Terms and a feature-specific privacy notice conflict about personal-information handling, the more specific privacy notice controls for that processing.

12. Third-Party Services and Platform Terms

The Service may depend on or link to app stores, payment processors, communications providers, cloud hosting, AI providers, maps, authentication, or other third-party services. Their terms and privacy practices govern your relationship with them. We are not responsible for third-party services that we do not control, although this does not limit obligations we cannot disclaim under law.

Apple App Store

If you obtained the app through Apple, these Terms are between you and BestInterest, not Apple. Apple’s standard end-user license agreement, or a custom end-user license agreement presented through the App Store, also governs the licensed app binary. That license governs installation and use of the Apple app, while these Terms govern your BestInterest account and the Service. BestInterest, not Apple, is responsible for the app and its content, maintenance, support, warranties, and claims, subject to these Terms. Your license is limited to use on Apple-branded products you own or control as permitted by the Apple Media Services Terms and applicable Family Sharing or volume-purchase rules. Apple has no obligation to provide maintenance or support. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. If a legally applicable warranty is not disclaimed, you may notify Apple for a refund of the app’s purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation.

Google Play

If you obtained the app through Google Play, your use is also subject to the Google Play Terms of Service and applicable program policies. Google is not a party to these Terms and is not responsible for the Service. If these Terms conflict with mandatory Google Play terms regarding your use of the Android app, the mandatory Google Play terms control to that extent.

13. Suspension, Termination, and Account Deletion

You may stop using the Service at any time and may request account deletion through the in-app deletion flow or as described in the Privacy Policy. You should export available records you want to retain before deletion. Account deletion is separate from app-store subscription cancellation and does not cancel a subscription.

We may restrict, suspend, or terminate access if we reasonably believe you violated these Terms, created risk or harm, failed to pay applicable fees, or if action is necessary to protect a person, the Service, or legal compliance. Where appropriate and lawful, we will provide notice and an opportunity to address the issue. We may immediately act in urgent safety, security, fraud, abuse, or legal situations.

After termination or deletion, licenses granted to you end. Provisions that by their nature should survive will survive, including ownership, shared records, payment obligations, disclaimers, limitations, indemnity, disputes, and general terms. We may retain information as described in the Privacy Policy, including for backups, legal holds, fraud prevention, security, and compliance. Another participant may retain their copy of shared records.

14. Copyright Complaints

We respond to valid notices under the Digital Millennium Copyright Act (“DMCA”) and may terminate repeat infringers in appropriate circumstances. A copyright owner or authorized agent may send a written notice to our Copyright Agent containing:

the owner’s or authorized agent’s physical or electronic signature;
identification of the copyrighted work claimed to be infringed;
identification and location of the allegedly infringing material in enough detail for us to find it;
the complaining party’s address, telephone number, and email address;
a good-faith statement that the disputed use is not authorized by the copyright owner, its agent, or law; and
a statement, under penalty of perjury, that the notice is accurate and the complaining party is authorized to act for the owner.

Send notices to: Copyright Agent, BestInterest, Inc., 2261 Market Street #10018, San Francisco, CA 94114; emaildmca@bestinterest.app.

If you believe material was removed or disabled by mistake or misidentification, you may send the Copyright Agent a counter-notice that includes your physical or electronic signature; identification and prior location of the material; a statement under penalty of perjury that you have a good-faith belief the removal or disablement was a mistake or misidentification; your name, address, and telephone number; and a statement consenting to the jurisdiction of the appropriate United States federal district court and accepting service of process from the original complaining party. Knowingly submitting a material misrepresentation may create liability. We may provide notices and counter-notices to the affected parties and restore material as permitted by law.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” BESTINTEREST AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR COMPLETE; THAT COMMUNICATIONS WILL BE DELIVERED; THAT AI OUTPUT, TRANSCRIPTIONS, RECORDINGS, OR REPORTS WILL BE ACCURATE OR ADMISSIBLE; OR THAT USE OF THE SERVICE WILL PRODUCE A PARTICULAR PERSONAL, LEGAL, OR FAMILY OUTCOME. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE TERMS MAY NOT APPLY TO YOU.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BESTINTEREST AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THEIR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID BESTINTEREST FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING WHERE APPLICABLE LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR VIOLATION OF NON-WAIVABLE CONSUMER RIGHTS. Some jurisdictions do not allow certain damages limitations, so the limitations apply only to the extent permitted there.

17. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless BestInterest and its affiliates, officers, directors, employees, and agents from third-party claims, damages, judgments, losses, and reasonable legal fees arising from (a) User Content that you submit, (b) your unlawful or unauthorized use of the Service, or (c) your material breach of these Terms. This obligation does not apply to the extent a claim results from BestInterest’s own conduct. We will provide prompt notice, permit you to control the defense with qualified counsel, and reasonably cooperate at your expense. You may not settle a claim in a way that admits fault by or imposes obligations on BestInterest without our written consent, which will not be unreasonably withheld.

18. Informal Resolution, Governing Law, and Venue

Before filing a lawsuit, you and BestInterest agree to make a good-faith effort for at least thirty (30) days to resolve the dispute informally. Send a written description of the dispute and requested resolution to the notice addresses below. This requirement does not prevent either party from seeking urgent injunctive relief or bringing an eligible individual claim in small claims court, and any limitations period is suspended during the 30-day informal process where permitted by law.

California law governs these Terms, without regard to conflict-of-law rules, except that mandatory law in your place of residence continues to apply. Any court proceeding must be brought in the state or federal courts located in San Francisco County, California, and each party consents to their jurisdiction, except where applicable consumer law gives you the right to bring a claim in another forum.

19. Changes to These Terms

We may update these Terms prospectively. We will post the updated Terms with a new effective date and maintain prior versions or a change summary when reasonably practicable. If a change is material, we will provide reasonable advance notice through the Service, email, or another appropriate channel and will request fresh affirmative assent when required by law or when the change materially affects your rights or obligations. A material change will not apply retroactively unless you expressly agree or law requires it.

If you do not agree to updated Terms, you must stop using the Service and may delete your account. Continuing to use the Service after a non-material update becomes effective constitutes acceptance where permitted by law, but merely posting a material change is not a substitute for notice or assent when those are required.

20. General Terms

You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, financing, corporate reorganization, or sale of all or part of our business, subject to applicable notice and privacy obligations. Neither party is liable for delay or failure caused by events beyond its reasonable control, except that this does not excuse payment obligations or duties that cannot legally be excused.

If a provision is unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain effective. A waiver must be in writing and is not a continuing waiver. These Terms, together with any purchase terms and feature-specific terms presented to you, are the entire agreement about the Service and supersede prior terms on that subject. Section headings are for convenience only. Nothing in these Terms limits rights that cannot be waived under applicable law.

21. Contact and Legal Notices

Questions about the Service or these Terms may be sent tosupport@bestinterest.app. Formal legal notices to BestInterest must be sent by email tosupport@bestinterest.app and by mail to:

BestInterest, Inc.
Attn: Legal
2261 Market Street #10018
San Francisco, CA 94114

We may send notices to the email address associated with your account, through the Service, or by another legally permitted method. You are responsible for keeping your contact information current.