Support Articles
Support CenterChoose what you’re trying to do. Every article is organized by task so you can get to the right answer quickly.
Popular tasks
Why Can't I Log In?
Fix common BestInterest login problems by checking your original sign-in method, app version, email address, and device state.
I Logged In, But My Account Or Messages Are Missing
If BestInterest opens an empty account or your messages are missing, confirm that you used the same Apple, Google, phone, or email sign-in method as before.
Why Isn't My Coparent Invite Code Working?
Troubleshoot a BestInterest coparent invite code that cannot be generated, is rejected, or does not connect two accounts.
Why Wasn't A Message Delivered?
Troubleshoot incoming or outgoing BestInterest messages that are delayed, pending, undelivered, or sent to the wrong number.
Why Isn't My Subscription Or Upgrade Showing?
Restore a BestInterest purchase or refresh an upgrade that is active in Apple or Google but is not appearing in the app.
Why Did My Report Or Export Fail Or Remain Pending?
Troubleshoot a BestInterest PDF report or CSV export that shows Generating, Failed, Download failed, or contains no records.
Browse by topic
Getting Started
Set up BestInterest, choose how to use it, and learn the core tools.
12 articles →Account & Sign-in
Fix sign-in or account issues and manage your phone number, password, and account data.
9 articles →Coparent Connection
Invite or connect with a coparent, use Solo Mode, and manage phone-number setup.
14 articles →Messaging & Notifications
Send and review messages, manage delivery, filters, alerts, and attachments.
21 articles →Calls
Set up Boundary Line and video calls or troubleshoot calling.
3 articles →Calendar, Tasks & Expenses
Organize schedules, parenting plans, responsibilities, and shared costs.
5 articles →Reports, Exports & Records
Find, document, export, and share messages, calls, journal entries, photos, and files.
13 articles →Billing & Plans
Understand trials and subscriptions, restore purchases, cancel, or request a refund.
4 articles →Privacy & Safety
Control what you see and share while protecting your privacy and emotional safety.
9 articles →