I logged in, but my account or messages are missing
If you logged in successfully but BestInterest looks new or your messages, family, or subscription are missing, you may have used a different sign-in method than the one tied to your existing account.
Check for an Existing-Account Prompt
If BestInterest says Use your existing account?, choose Log in to existing. The app will remove the empty new account and tell you whether to sign in with Apple, Google, your phone number, or email and password.
Then return to the login screen and use the sign-in method named in the message.
Try Your Original Sign-In Method
Think back to how you first created the account:
- Continue with Apple may use Apple’s private relay address instead of your usual email.
- Continue with Google must use the same Google account as before.
- Continue with Phone Number must use the same number attached to the original account.
- Continue with Email requires the same email address and password.
Signing in with the same visible email through a different button can create a separate account because each provider verifies identity differently.
Do Not Rebuild or Delete the Account Yet
If the account is empty, avoid adding new family information, reconnecting a coparent, or deleting either account until the correct account is identified. Your existing messages and family links may still be attached to the original sign-in.
Still Missing Your Account?
Contact support and include:
- The email address and phone number you expect on the account
- Every sign-in method you tried
- Whether you saw Use your existing account?
- Whether the account opens but appears empty
- Your device type and BestInterest app version
For privacy, do not send your password, Apple password, Google password, or verification code.
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