Why isn't my coparent invite code working?

If BestInterest cannot generate an invite code or says it could not link your coparent, check the code, connection, and account state before trying again.

Use the Coparent Invite Code

Coparent invite codes are six digits and are different from referral or promotion codes. To connect:

1. One parent opens Settings > Coparent Connection and selects Get My Invite Code.
2. That parent shares the code with the other parent.
3. The other parent opens Coparent Connection, enters the six-digit code, and confirms Link accounts?

Only one parent needs to enter the other parent’s code.

If You Cannot Generate a Code

1. Confirm that you are signed in and have a working internet connection.
2. Install the latest BestInterest update.
3. Close and reopen the app, then return to Coparent Connection.
4. Select Get My Invite Code again.

If you still see Could not generate invite code. Try again., contact support.

If the Code Is Rejected

• Confirm that all six digits were entered in the correct order.
• Ask your coparent to read the current code directly from Coparent Connection.
• Make sure you entered a coparent invite code rather than a referral code.
• Confirm that you are connecting the intended two accounts.
• If either account is already connected to another coparent or family, stop and contact support before changing account information.

Still Unable to Connect?

Contact support and include the exact error message, the email address on your account, whether you generated or entered the code, and your app version. Do not send the invite code in a public message or screenshot.

Related Articles

• How do I invite my coparent to join?
• Different ways to use BestInterest
• Why is it saying that my coparent’s number is already used?