How do free trials, upgrades, cancellations, and plan expiration work?
BestInterest has a Free Plan that does not expire. Eligible offers for Connect, Protect, and Protect Plus may include a two-week free trial before a paid monthly or annual subscription begins.
The Apple App Store or Google Play purchase screen shows the exact trial eligibility, renewal date, billing period, and price for your account. Review that confirmation before subscribing because introductory offers may not be available to every store account.
What Happens During a Free Trial?
The trial unlocks the features included in the plan shown on the purchase screen. In BestInterest, go to Settings > Subscriptions to see the active plan and, when available, the trial end date.
Unless you cancel before the store’s deadline, the trial automatically becomes the paid subscription shown when you confirmed the purchase. Apple recommends canceling a free trial at least 24 hours before it ends; Google Play shows the applicable renewal date in your subscription details.
How Do I Upgrade?
In the iOS or Android app:
- Open Settings > Subscriptions.
- Choose the available plan upgrade.
- Review the plan, billing period, price, and effective date on the Apple or Google purchase screen.
- Confirm the purchase with the store.
Eligible monthly subscribers may also see Switch to Annual Billing. Purchases and upgrades are not available from the BestInterest web app.
What Happens If I Cancel?
Cancel through the store account that purchased the subscription. Canceling turns off automatic renewal; it does not delete your BestInterest account, erase your records, or automatically issue a refund.
Access normally continues until the trial or paid period ends, as shown by Apple or Google. Store rules can vary by country, so the expiration date in your store subscription details is the authoritative date.
See How do I cancel my subscription? for step-by-step instructions.
What Happens When Paid Access Expires?
Your BestInterest account remains available on the Free Plan. Core free features and your existing account data remain, while features that require Connect, Protect, or Protect Plus are no longer available after the paid entitlement ends.
You can resubscribe later from Settings > Subscriptions. If the store shows an active subscription but BestInterest shows the Free Plan, use Restore Purchase instead of buying the plan again.
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