Why isn't my subscription or upgrade showing?

If Apple or Google shows an active BestInterest purchase but the app still displays the wrong plan, use Restore Purchase from the account that made the purchase.

Restore the Purchase

Purchase restoration is available in the iOS and Android apps, not on the web.

1. Confirm that the device is signed in to the same Apple ID or Google account used to buy BestInterest.
2. Open BestInterest and go to Settings > Subscriptions.
3. Select Restore Purchase.
4. Wait for Purchases restored, then close and reopen the subscription screen.

If the app says No active purchases found to restore, check the App Store or Google Play subscription list and confirm that BestInterest is active under the current store account.

If You Just Upgraded

1. Keep the app open with a working internet connection for a moment.
2. Return to Settings > Subscriptions to refresh the displayed plan.
3. Close and reopen BestInterest if the old plan remains visible.
4. Use Restore Purchase once if the store already shows the new plan.

Avoid purchasing the same plan again while the first purchase is active.

If You Use BestInterest on the Web

Subscriptions must be purchased or restored in the iOS or Android app. After the mobile app shows the correct plan, sign out and back in on the web if the entitlement has not refreshed there.

Still Not Showing?

Contact support and include your BestInterest account email, device platform, plan name, purchase date, and whether Restore Purchase said restored, no active purchases, or failed. You may include the store transaction ID, but never send your Apple, Google, or BestInterest password.

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