Account Recovery, Verification Codes, and Sign-In Errors

Start with the same sign-in method you used when you created your BestInterest account: Continue with Apple, Continue with Google, Continue with Phone Number, or Continue with Email. Using another method or another address can open a separate, empty account instead of your saved account.

If you are signed in but your information is missing, follow Logged in but account or messages are missing before changing anything.

Password reset email did not arrive

Password reset applies only to accounts that use Email and Password.

1. On the sign-in screen, choose Continue with Email, then tap Forgot Password.
2. Enter the exact email address used for the account and tap Send Password Reset.
3. Check spam, junk, promotions, and any filtering or forwarding rules for that mailbox.
4. Search the mailbox for BestInterest and allow a few minutes for delivery.

For privacy, BestInterest shows the same confirmation whether or not an account exists for the address. If no message arrives, check for a typo and consider whether you originally used Apple, Google, a phone number, or a different email address.

If a reset link is invalid or expired, return to Forgot Password and request a new email. Open the link from the newest reset email and complete it once.

SMS code did not arrive or does not work

1. Confirm the phone number and country code shown in BestInterest are correct.
2. Make sure the phone can receive ordinary SMS messages and has a cellular connection.
3. Wait for the Resend countdown to finish. BestInterest pauses resends for 30 seconds to reduce accidental duplicate requests and provider rate limits.
4. Tap Resend, then enter the code from that new request.

An earlier SMS can arrive after a replacement request. The older code does not match the current verification session. If BestInterest says the code is wrong or expired, request another code instead of repeatedly submitting the same one.

If the app says there have been too many attempts, wait a few minutes before trying again. Repeated requests can extend the delay.

Apple sign-in does not complete

1. Tap Continue with Apple, the same method used for the original account.
2. Complete the Apple sheet instead of closing it. If you canceled it, start again.
3. Check the internet connection, install any BestInterest update, then retry.
4. If Apple uses a private relay address for BestInterest, keep using Continue with Apple. Typing another email address can open a different account.

If the error continues, contact support with the exact error text. Do not create a replacement account to test another method.

Google sign-in does not complete

1. Tap Continue with Google and select the same Google account used before.
2. Complete the Google account chooser instead of closing it.
3. Check the internet connection, install any BestInterest update, then retry.
4. If several Google accounts are on the device, confirm the selected address before continuing.

If BestInterest says an account exists with a different sign-in method, return to the sign-in screen and use that original method.

A sign-in request times out or shows a connection error

Switch between Wi-Fi and cellular data, close and reopen BestInterest, and try once more. A timed-out provider request may still finish late, so check whether the app signed in before starting another attempt.

For broader startup or connection problems, see App won’t open, appears offline, or is not syncing.

Contact support without sharing a secret

Contact support if you still cannot recover the account. Include:

• iPhone or Android
• BestInterest app version
• the sign-in method you originally used
• the approximate time of the failed attempt
• the exact error message shown

Never send support your password, password reset link, SMS code, or Apple or Google verification details.