App Won't Open, Appears Offline, or Is Not Syncing

Start with the Service status and known issues page. A posted issue can save you from repeating device-level steps. If no issue is posted, continue below; the status page does not rule out a problem affecting one account or device.

If BestInterest is stuck while opening

1. Confirm another website or app can use the internet on the same device.
2. Switch between Wi-Fi and cellular data. If you are on public Wi-Fi, finish any browser sign-in page first.
3. Close BestInterest completely and reopen it.
4. Check the App Store or Google Play for a BestInterest update.
5. Restart the device, then open BestInterest again.

If a VPN, content filter, or restricted network is active, try a trusted connection that does not use it. Do not disable a security control you rely on; changing networks is enough for this test.

If the app says it is offline or cannot connect

Wait until the device has a stable connection, then retry the action once. Some BestInterest operations require a current connection and cannot finish while the request is interrupted.

If one screen fails while the rest of the app works, leave that screen, reopen it, and use its Retry action when one appears. Repeated taps can create duplicate requests after a slow response, so allow the first attempt time to finish.

If recent information is not showing

Check these before recreating anything:

1. Confirm you signed in with the original Apple, Google, phone, or email method. A different method can open a separate, empty account.
2. Reopen the affected screen after the connection returns.
3. Check whether the screen shows a pending, generating, failed, or delivery status. Follow the focused guide for that status.
4. Ask the other person to confirm which account or family they updated if the missing item is shared.

Recent messages, calendar changes, tasks, expenses, and reports do not all use the same delivery path. A delay in one feature does not prove that every BestInterest service is unavailable.

Use these focused guides when they match the problem:

• Logged in but account or messages are missing
• Why didn’t my coparent get my message?
• Report or export failed or is stuck
• Subscription or upgrade is not showing

Before reinstalling

Confirm you know the original sign-in method and can access its Apple, Google, phone, or email account. Reinstalling does not recover an account opened with the wrong sign-in method.

Do not delete the BestInterest account, unlink a coparent, or recreate missing records as an offline troubleshooting step.

Contact support

If the problem continues, contact support and include:

• iPhone or Android and operating system version
• BestInterest app version
• the feature or screen affected
• the approximate time and time zone
• whether Wi-Fi, cellular data, or both were affected
• the exact error or status shown

Do not include passwords, verification codes, private messages, journal entries, or other coparenting content unless support specifically requests a safe way to provide it.